Paul Hardy

Paul Hardy is an accomplished Service Design Manager with extensive experience in managing service design and transition projects across various sectors, including public services and technology. Currently serving as the Service Design Manager for Metropolitan Police since January 2023, Paul previously held key roles such as Service Design and Transition Manager at National Highways, UK Home Office, London Ambulance Service, QBE Insurance, and easyJet, among others. Notable achievements include successfully bringing a delayed intelligent traffic monitoring program back on schedule at National Highways, designing a technical service catalog at easyJet, and leading the service design of critical systems at Heathrow Airport. With a strong background in digital service management and support service design, Paul demonstrates a commitment to enhancing operational efficiency and service delivery.