Branch Unit Manager - NDT Sales And Operations

About MFE Inspection Solutions:

MFE Inspection Solutions is a leading provider of advanced inspection solutions, including equipment rental, sales, repair, training, and calibration. We specialize in Non-Destructive Testing (NDT), Remote Visual Inspection (RVI), and environmental tools, incorporating the latest technologies such as robotics and drones. Our mission is to deliver comprehensive inspection solutions that enhance safety, efficiency, and quality across various industries with a strong focus on innovation and customer service.

Position Overview:

The Branch Unit Manager will oversee all aspects of the day-to-day branch operations, ensuring efficient and effective service delivery, project management, employee engagement and customer satisfaction. These responsibilities include developing business plans, attaining goals and revenue growth. This role requires an experienced and strategic leader with strong business acumen, excellent managerial skills, and a commitment to upholding the highest standards of quality and safety in inspection solutions. Priority consideration for management experience with a minimum of 5 years promoting operations and sales skillset. Industrial Non-Destructive Testing (NDT), RVI (Remote Visual Inspection), Environmental or Industrial Drone and Robotics experience across various industries.

Key Responsibilities:

1. Branch Operations Management:
   • Oversee daily operations of the branch, including equipment rental, sales, repair, training, and calibration services. Manage inventory levels and ensure the availability of equipment and tools for customer needs.
   • Ensure compliance with company policies, industry standards, and safety regulations.
   • Demonstrates strong work ethics, driven by results, core values and integrity which aligns with the company culture
2. Business Development:
   • Develop and implement strategies to drive business growth and expand market presence within the region.
   • Identify new business opportunities, build relationships with key clients, and negotiate contracts.
   • Collaborate with the sales team to achieve sales targets and maximize revenue.
3. Customer Service:
   • Ensure exceptional customer service by addressing client inquiries, resolving issues, and maintaining strong client relationships.
   • Monitor customer feedback and implement improvements to enhance service quality.
4. Team Leadership:
   • Lead, coach, and develop a high-performing team of professionals, including technicians, sales representatives, and support staff.
   • Conduct regular performance reviews, provide feedback, and identify training needs.
   • Foster a positive and collaborative work environment that promotes teamwork and employee engagement.
5. Financial Management:
   • Prepare and manage the branch budget, including forecasting, expense control, and financial reporting.
   • Analyze financial performance and implement measures to achieve profitability goals.
   • Ensure accurate and timely billing, invoicing, and collection processes.
6. Quality Assurance:

   • Maintain the highest standards of quality in all branch operations, including equipment maintenance and service delivery.

   • Implement and monitor quality control processes to ensure compliance with industry standards and client specifications.

Qualifications:

• Bachelor's degree in Business Administration, Engineering, or a related field; or equivalent experience.

• Management experience with a minimum of 5 years promoting operations and sales skillset. Industrial Non-Destructive Testing (NDT), RVI (Remote Visual Inspection), Environmental or Industrial Drone and Robotics experience across the various industries.

• Strong leadership and team management skills with the ability to effectively communicate, assess processes and maximize engagement at all levels within the organization.

• Excellent communication (written and verbal), negotiation, and interpersonal skills.

• Solid understanding of structure, project management and process organization, financial management; forecasting and budgeting including the knowledge to apply profit and loss.

• Responsible to train and mentor by setting clear goals; investing time into employee development and actively coaching a team that drives positive results through individual and business growth.

• Foundational understanding of customer service and business operations to analyze data, identify trends, and make informed decisions.

• Knowledge of industry regulations, safety standards, and quality control processes.

• Proficiency in using business management resources, software and tools.

Benefits:

Total Compensation includes a competitive salary (based on experience) + Commission, eligibility for performance-based incentives, and comprehensive benefits package 

Comprehensive benefits package includes:

• Health Insurance

• Dental Insurance

• Vision Insurance

• Voluntary Supplemental coverages available

• Holidays

• Retirement Plans with contribution match.

• Paid Sick Leave

• Paid Vacation Leave

• Opportunities for professional growth and career advancement.

• Collaborative and dynamic work environment.

Learn more about MFE Inspection Solutions by going to www.mfe-is.com

MFE Inspection Solutions is committed to providing equal employment opportunities for all applicants and employees, regardless of race, religion, gender, national origin, age, disability, marital status, veteran status or any other non-merit factor.