Amy Griffith

Amy Griffith has extensive work experience in various leadership roles in the customer service and IT industry. Amy has worked as the Chief Program Director at TRANZACT, where they provided oversight and strategy for hiring, training, and managing sales agents. Amy also implemented service quality management strategies to improve customer advocacy and reduce regulatory complaints. Prior to this, Amy worked as the Group Manager/VP of Communication Center Operations at Computershare, where they led the growth and transformation of the organization and managed a substantial team of employees globally. Amy has also held leadership positions at Nasty Gal, Norton Healthcare, Time Warner Cable/Insight, and Charter Communications, where they were responsible for managing customer care centers, overseeing operations, and driving performance metrics. Overall, Amy Griffith has demonstrated expertise in building successful teams, improving operations, and delivering exceptional customer experiences.

Amy Griffith, ITIL, holds a Bachelor of Arts (BA) degree in Sociology from the University of Kentucky. Amy also earned a Master of Arts (MA) degree in Sociology from the same institution. Additionally, Amy has obtained a certification in IT Services Management from ITIL, known as the ITIL Foundations Certificate. Amy received this certification in 2013. Furthermore, Amy's education history does not provide any information regarding their enrollment in any other educational institutions or the completion of any additional degrees.