Franck Thetiot

Franck Thetiot currently serves as the Responsable du Service Support au Réseau et Coordination de la formation at MGEN, overseeing training activities within the Network and Distribution department since February 2021. Prior to this role, Franck held the position of Directeur du Centre de Contacts de Lyon, managing a team of 100 employees and improving operational excellence. Franck's previous experience includes leading operations and customer relations at BOOSTHEAT, as well as a lengthy tenure at Teleperformance France, where responsibilities spanned multiple production units and included roles focused on quality assurance and technical expertise. Franck's educational background includes studies at Université Claude Bernard Lyon 1 and certifications from Teleperformance Academy, along with proficiency in English from Wall Street English France.