Jason Lynch

Jason Lynch is an accomplished executive with extensive experience in contact center operations and management. Currently serving as Vice President of Contact Center Operations at MGM Resorts International, Jason leads a team of over 350 employees, focusing on achieving key performance indicators that enhance revenue, guest service, operational excellence, and employee satisfaction. Previous roles include Principal at Jason Lynch Consulting, where Jason assisted businesses in streamlining operations, and Director of Call Center Sales at Sunrun, overseeing multiple call centers with significant budgets. Jason's career began at USAir, progressing through various leadership positions across several organizations, including USAA and Alaska Airlines. Education includes studies at Northcentral University and Foothill College, with a foundation in aviation management.