Craig Epstein

Craig Epstein has a diverse work experience, with over 20 years of experience in various leadership roles at Dell Technologies. Craig started as a progressive technical employee, eventually becoming a Senior Manager. Craig then moved on to become the Director of Data Center Hardware and Software Quality, where they were responsible for the quality of Dell's datacenter products. Craig also led the integration of the $2.4 billion acquisition of Quest Software as the Director of M&A Integration. Craig later became the Director of Professional Services & Business Transformation, overseeing service delivery and enabling scale and customer time-to-value. Craig then served as the Senior Director of Customer Operations & Account Management, where they turned around distressed accounts and successfully recovered commercial relationships. In their most recent role at Dell, Craig held the position of Global Vice President, Customer Satisfaction & Operational Excellence, leading a team of 200+ professionals focused on improving product quality, customer experience, and costs. Craig is currently working as the Vice President of Ed-Fi Alliance Operations at the Michael & Susan Dell Foundation, committed to achieving data interoperability in education.

Craig Epstein attended Texas State University, where they earned a Bachelor of Science degree in Geographic Information Science and Cartography. Craig also received additional certifications including a Black Belt Certification from Dell Technologies, a Certified Manager of Quality/Organizational Excellence from the ASQ - World Headquarters, a Certified Software Quality Engineer from the ASQ - World Headquarters, and a Project Management Professional Certification from the Project Management Institute.