Luisa Goico

Luisa Goico has four years of work experience. In 2022, they began working as a Customer Success Representative for Flight CX and a Customer Success Specialist for Mighty Networks. In 2021, they worked as an Email Marketing Specialist & CRM Specialist for Embrace The Talk, where they were in charge of building and maintaining the customer database, managing the procedure, implementation, monitoring and measurement of marketing campaigns, and monitoring the quality of the content created to ensure that the brand identity is respected. In 2020, they worked as a Customer Service Advocate for Teleperformance, where their duties included maintaining a positive, empathetic, and professional attitude toward customers at all times, identifying and assessing customers’ needs to achieve satisfaction, and handling customer complaints, providing appropriate solutions and alternatives within the time limits, and following up to ensure resolution.

Luisa Goico attended Coventry University from 2018 to 2022, where they earned a Bachelor of Arts in Business Administration and Management. Luisa also attended Universidad Anáhuac de Cancún from 2018 to 2022, where they earned a Bachelor's degree in Marketing. Additionally, they obtained a Google Analytics Individual Qualification from Google in August 2021.