Shannon M Davenport-Raines

Shannon M Davenport-Raines, MBA, has significant experience in payroll, human resources, and membership administration, currently serving as Payroll & HR Administrator and Program Manager for Finance & Membership at the Military Officers Association of America (MOAA) since October 2002. In these roles, Shannon has successfully assisted the CFO in account receivables for life memberships, contributing to the reduction of outstanding debts, and has managed training programs for Member Service Representatives, achieving a 99% customer satisfaction rating. Prior experience includes serving as a Data Quality Administrator at the American Trucking Associations, where Shannon maintained membership account receivables and produced subscription invoices. Educational credentials include an MBA in Marketing Management from Bowie State University and a BS in Information Systems/Decision Support Systems from Ferrum College.