Who we are
Mindtickle is the market-leading revenue productivity platform that combines on-the-job learning and deal execution to get more revenue per rep. Mindtickle is recognized as a market leader by top industry analysts and is ranked by G2 as the #1 sales onboarding and training product. This year, Mindtickle was recognized for its outstanding customer support winning a Gold Stevie Award for Sales and Customer Service.
What’s in it for you?
- Building & developing comprehensive documentation, technical articles, and support FAQs.
- Collaborating with various teams to identify areas for improving Help Site content.
- An opportunity to partner with Product Managers and Engineering to assess needs and create documentation for new or enhanced functionality.
- Improve our user experience by improving accessibility and discoverability of documentation both in-product and on the Help Site.
- Learn & collaborate cross-functionally with Subject Matter Experts (SMEs) throughout the development and delivery process.
- Manage program metrics to evaluate the effectiveness and impact of documentation.
- Create and maintain project plans for development and delivery projects.
- Leverage AI-based tools and technologies to optimize documentation creation and maintenance processes.
- Contribute to developing standards and guidelines to ensure consistency in deliverables across audiences and modules.
- Assist in training and mentoring less-experienced team members as required.
We’d love to hear from you, if you:
- Have 5-7 years of experience as a technical writer in SaaS companies.
- Have excellent written and verbal communication skills.
- Have the ability to tailor content for different user personas, various use cases, and global audiences.
- Have the proficiency in using style guides such as the Microsoft Manual of Style.
- Have experience working in an agile development model.
- Are familiar with tools such as MS Office, G Suite, and JIRA.
- Have a proactive attitude with the ability to take ownership and drive projects from ideation to final deployment.