Guillermo Hernandez Jr.

Guillermo Hernandez, Jr. has a diverse work experience spanning various technical roles. Guillermo started their career as a Supervisor at Verizon Wireless, where they managed a team of representatives in the data support center and focused on enhancing their training and call quality. Guillermo then worked as an Associate Coach at Dish Network, leading a team of representatives in resolving technical and billing issues for customers.

Guillermo also worked as a Customer Care Representative II at Isagenix, where they provided support to independent associates, answering their questions and processing orders. Guillermo served as a Technical Support Analyst at Stamps.com, troubleshooting software, printer, and connection issues. At Pearson North America, they worked as a Product Support Specialist, troubleshooting various products used in educational settings and training new hires.

Guillermo also gained experience as an IT Systems Support Agent at Cavco Industries, Inc., providing technical support across the company and configuring new computers. Guillermo worked as a Service Desk Analyst at the Arizona Department of Economic Security, resolving technical issues for users statewide. Finally, they worked at FIS as a Technical Support Consultant, assisting end users at multiple client banks with workstation and Microsoft application support, server management, and network monitoring.

Guillermo's most recent role is as a Technical Engineer at Minitab, although specific details about this role are not provided. Overall, they have a strong background in technical support, troubleshooting, and customer service, with a focus on resolving various technical issues and providing user support.

Guillermo Hernandez, Jr. pursued their education by first attending Mesa Community College from 2015 to 2017. During this time, they focused on general studies, although no specific degree was mentioned. Later, from 2019 to 2021, Guillermo enrolled in Landmark, where they completed a certificate program in Leadership.