Erik Delorey

Erik Delorey is an experienced technology and operational expert currently serving as the Director of Innovation at Miratech since August 2021, where a comprehensive innovation strategy is executed to align with company goals. Previously, Erik held the position of CX Leader at Miratech, enhancing customer experience through a deep understanding of technology and business operations. With over 20 years in the Contact Center industry, Erik's expertise spans customer experience, workforce optimization, and software development. Prior roles include Director of Product Management and Product Marketing Manager at Empirix, Senior Consultant at Empirix, and Solutions Consultant at Genesys | Interactive Intelligence. Erik's career began as a Senior Systems Operator at State Street Bank and is supported by an MBA from the University of Phoenix and a Bachelor's degree in Criminal Justice from Westfield State University.