Miratech
Erik Delorey is an experienced technology and operational expert currently serving as the Director of Innovation at Miratech since August 2021, where a comprehensive innovation strategy is executed to align with company goals. Previously, Erik held the position of CX Leader at Miratech, enhancing customer experience through a deep understanding of technology and business operations. With over 20 years in the Contact Center industry, Erik's expertise spans customer experience, workforce optimization, and software development. Prior roles include Director of Product Management and Product Marketing Manager at Empirix, Senior Consultant at Empirix, and Solutions Consultant at Genesys | Interactive Intelligence. Erik's career began as a Senior Systems Operator at State Street Bank and is supported by an MBA from the University of Phoenix and a Bachelor's degree in Criminal Justice from Westfield State University.
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Miratech
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Miratech helps visionaries to change the world. We are a global IT services and consulting company that brings together global enterprise innovation and start-up innovation. Today we support digital transformation for the largest enterprises on the planet. By partnering with both large and small players, we stay at the leading edge of technology, remain nimble even as a global leader, and create technology that helps our clients further enhance their business. Our culture of Relentless Performance enables over 99% of Miratech’s engagements to succeed by meeting or exceeding scope, schedule and/or budget objectives since our inception in 1989. For additional information about Miratech, please visit www.miratechgroup.com