Shannon Thirion

Shannon Thirion is an accomplished Enterprise Customer Success Manager at Miro, with extensive experience in managing customer accounts and driving revenue growth through effective software adoption. Prior experience includes a role at ServiceTitan, where Shannon managed over 80 accounts with significant logo retention, and at PatientPop Inc., contributing to increased revenues through upselling strategies. Earlier positions at AppFolio, Inc. involved leading customer engagement initiatives, resolving complex issues, and representing the company at industry conferences. Shannon also served as Administrative Coordinator at UC Santa Barbara Women's Center, focusing on advocacy and support for women-identified students, and gained valuable organizational skills as a Ticketing Intern at the Santa Barbara International Film Festival. Education culminated in a Bachelor's degree in Linguistics from UC Santa Barbara.