Ceri-Ann Wiltshire

Ceri-Ann Wiltshire is a seasoned professional with extensive experience in operations management and analysis. Currently serving as Service Operations Manager at Mitel since October 2016, Ceri-Ann oversees multiple functions within the UK Services Centre, focusing on customer experience, performance management, strategic planning, and process improvement. Previously, Ceri-Ann held various roles at Lloyds Banking Group from October 2000 to July 2016, including Operations Analyst, where responsibilities involved data analysis, operational support across telephony sites, and strategic planning initiatives. Ceri-Ann holds a Bachelor’s degree in History with Legal Studies from the University of Staffordshire and has completed a Level 4 qualification in Leadership and Management from ILM, along with a Welsh Language course. Notable achievements include leading significant projects that enhance operational efficiency and support community initiatives.