Arianne Brakstad, Customer Experience

Arianne Brakstad has a diverse work experience in customer experience and management roles. Arianne is currently working as a Customer Experience Manager at Miter since February 2022. Prior to that, they worked at ServiceTitan as a Customer Success Manager from November 2020 to February 2022. In this role, they managed 75+ accounts and achieved 100% logo retention. Arianne was also recognized as the Top Performing Corporate CSM of the Month in September 2021. Arianne has a strong expertise in the Payroll domain of ServiceTitan's platform.

Before joining ServiceTitan, Arianne worked as an Import Export Specialist at Dolphin International from January 2020 to October 2020. In this role, they focused on planning, controlling, and reviewing international logistics operations. Arianne also managed client relations with PetSmart and other pet stores, and improved customer experiences by analyzing areas of improvement in shipping processes.

Prior to their career in logistics and customer success, Arianne gained valuable experience in the service industry. Arianne worked as a Server at Crab Hut from May 2018 to December 2019, where they provided personalized experiences to guests through exceptional customer service. Their responsibilities included multitasking under time constraints and maintaining the cultural brand of the restaurant.

Arianne's work experience also includes a managerial role at The UPS Store, where they worked as a Manager from September 2016 to March 2018. In this position, they oversaw the operations of a high-volume retail shipping store. Arianne successfully increased sales by 16% and handled customer escalation calls related to shipping claims and disputes.

Overall, Arianne Brakstad has a strong track record in customer experience, client management, logistics operations, and leadership roles.

Arianne Brakstad, Customer Experience, completed their Bachelor of Arts in Social Sciences at San Diego State University from 2014 to 2018. Arianne then pursued further education in Supply Chain Management, earning an MITx MicroMasters at MITx Courses from 2020 to 2021. Additionally, they briefly studied International Relations and Affairs at Hankuk University of Foreign Studies in 2017.