Product Trainer

At Mitratech, we are a team of technocrats focused on building world-class products that simplify operations in the Legal, Risk, Compliance, and HR functions of Fortune 100 companies. We are a close-knit, globally dispersed team that thrives in an ecosystem that supports individual excellence and takes pride in its diverse and inclusive work culture centered around great people practices, learning opportunities, and having fun! Our culture is the ideal blend of entrepreneurial spirit and enterprise investment, enabling the chance to move at a rapid pace with some of the most complex, leading-edge technologies available.

Given our continued growth, we always have room for more intellect, energy, and enthusiasm - join our global team and see why it's so special to be a part of Mitratech!

Job Overview 

We are currently seeking a motivated, outgoing, and upbeat Product Trainer.  In this role, you will have a view of the best use of our Product.  Working closely with our internal teams as well as our customers to ensure they know how to use the product and increase adoption. 

Essential Duties & Responsibilities:

• Respond to Training Requests in a timely and accurate manner
• Create and maintain training documentation
• Create and maintain eLearning courses
• Develop and deliver external training either for a single client or multiple at once
• Work with client-facing teams to assess and eliminate gaps in Product Knowledge

Requirements & Skills:

• Strong English Communication Skills both verbal and written
• Ability to multitask and meet established deadlines while maintaining quality and customer satisfaction
• Willingness to complete Training Requests submitted by colleagues across the organization
• Ability to edit/record training content and process via an approval structure
• Basic knowledge of Salesforce

Education:                         

• Some college

We are an equal-opportunity employer that values diversity at all levels. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity, disability, or veteran status.