Jessica Johnson

Jessica Johnson is an experienced professional in Site Reliability Engineering and digital project management. Since October 2018, Jessica has served as the Director of Site Reliability Engineering at Major League Baseball, leading a team focused on enhancing observability and implementing SRE best practices. Prior to this role, Jessica held various leadership positions at Wells Fargo from 2005 to October 2018, including Vice President of Digital Consulting and Business Process and Quality Manager, where significant contributions included establishing a 24/7 social customer care team and managing a $120M digital project portfolio. Jessica holds a Bachelor of Arts in Kinesiology and Psychology from the University of Colorado Boulder and a Master of Business Administration from San Francisco State University.