Shagnik Mukherjee

Shagnik (Sam) Mukherjee is a seasoned professional in customer success and account management, currently serving as Director of Customer Success at MMCY Tech since October 2021. Previously, Shagnik held managerial roles at RateGain, where responsibilities included driving product adoption, enhancing client relationships, and achieving an 86% renewal rate during the pandemic in 2020. With a background in event technology, financial services, and IT solutions from esteemed companies like American Express, Cvent, and Wipro, Shagnik has consistently demonstrated expertise in customer satisfaction, strategic planning, and team leadership. Shagnik holds a Post Graduate Diploma in Business Management from Symbiosis Centre for Distance Learning and a Bachelor of Commerce from Moti Lal Nehru College.