Benjamin Raphael

Benjamin Raphael is an experienced Customer Support Manager currently working at mmhmm, where responsibilities include leading efforts to enhance customer communication through video technology. Prior experience at Apple spanned over 13 years, during which Benjamin served as Lead Genius, focusing on team training and customer experience, as well as roles as Mac Genius and Failure Analysis Engineer, providing technical support and troubleshooting for Mac components. Benjamin's career also includes a position as Program Coordinator at DesignWrite, LLC, managing multiple healthcare events, and a Marketing/Quality Assurance role at Sportcraft, where collaboration with customer service and marketing led to product improvements.