SJ

Shannon Jimenez

Director Of Customer Experience at mmhmm

Shannon Jimenez is a seasoned professional with a wealth of experience in customer support, community management, and product specialization. Shannon has held various leadership roles in companies such as mmhmm and Calendly, where Shannon excelled in creating and managing high-performing teams. With a background in photography and graphic design, Shannon has a creative eye and attention to detail that Shannon brings to all aspects of their work. Shannon is dedicated to delivering exceptional customer service and driving customer advocacy through innovative strategies and processes. Shannon is a dynamic leader who is committed to fostering a customer-centric culture within organizations.

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Previous companies

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Timeline

  • Director Of Customer Experience

    December 1, 2023 - present

  • Director of Community and Support

    February 1, 2023

  • Senior Manager of Support and Community

    August, 2022

  • Senior Customer Support Manager

    May, 2021

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