Sarah Kilbourn

Sarah Kilbourn's work experience includes the following roles:

1. Customer Success and Contracts Manager at MNJ Technologies (2021-present): Sarah is responsible for managing customer success and contracts at MNJ Technologies, an IT and managed services provider. Sarah helps midmarket companies increase productivity and reduce costs through personalized solutions and services.

2. Customer Success Director at brightfin (2020-2021): Sarah managed relationships with over 30 customers, with a focus on ensuring client value and advocating for their business needs within the organization. Sarah facilitated business reviews, highlighting areas of success and developing action plans for improvement.

3. Telecommunications Specialist at Hitachi Vantara (2019-2020): Sarah held a telecommunications specialist role at Hitachi Vantara, where they likely worked on telecommunication-related projects.

4. Senior Client Manager at Sakon (2016-2019): Sarah served as a senior client manager at Sakon, likely responsible for managing client accounts and ensuring client satisfaction.

5. Senior Manager and Service Delivery Executive at Tangoe (2013-2016): Sarah held multiple roles at Tangoe, including senior manager and service delivery executive. As a senior manager, they led a team focused on client satisfaction and oversaw support for 80 clients. As a service delivery executive, they managed mobile activities for a tech manufacturer using Telecom Expense Management software, facilitated invoice loads, audited invoices, and managed procurement activities.

6. Various roles at StarTek (1999-2013): Sarah held several roles at StarTek, including telecom analyst, service management area manager/district escalation manager, local program manager, escalation manager, data/voice area manager, and global service manager. These roles likely involved managing telecommunications services and handling escalated issues.

Overall, Sarah Kilbourn has extensive experience in customer success, client management, and telecommunications.

Sarah Kilbourn attended Colorado State University from an unknown start year until 1998. Sarah completed their Bachelor of Arts degree in Technical Communication and Speech Communications during this time. Additionally, they pursued a Masters of Business Administration degree in IT Leadership and IT Project Management at Ashford University, although the duration of their studies is not specified.