Courtney Madrid-Ortega

Courtney Madrid-Ortega is an experienced customer service professional currently serving as a Customer Service Specialist at H.B. Fuller since July 2024, focusing on enhancing customer experiences and ensuring satisfaction. Previously, Courtney held the position of Customer Service Representative at Ameri-kart from August 2016 to June 2024, where relationship-building through interactive communication was prioritized. Prior roles include Quality Auditor at Chassix Inc. from August 2010 to July 2015, where production processes and auditing tools were assessed, and Quality Inspector at Heartland RV from June 2007 to August 2010, responsible for maintaining quality standards in production. Earlier career accomplishments also include serving as Quality Team Leader at Godfrey Marine from May 2004 to June 2007, overseeing the inspection and approval of maritime products. Courtney holds an Associate of Science degree in Business Administration and Management from Goshen College and a high school diploma from Elkhart Memorial High School.