Network & IT Engineer

A BIT ABOUT US Mobile Integration Workgroup (MIW) specializes in helping our clients achieve the seemingly impossible. We believe that with the right resources, the impossible is doable. MIW's Technology, Product & Experience organization works at the intersection of media, mobile, and technology. Our innovative teams are continually developing and delivering products that transform the customer experience. The team also develops and supports our evolving network architecture, including next-generation consumer systems and technologies, infrastructure and engineering, network integration and management tools, and technical standards. Our goal: “To be an Exceptional customer-centric company of Services and Solutions, facilitating their growth, processes, and success”. We understand that we cannot do this without a great team. We prioritize candidate and client experience throughout our processes. No matter the capacity in which you join our team, we want to ensure you feel valued.

If you are interested in an environment built on ownership, diversity of thought, and pushing the limits of what is possible, then we would be interested in you. Job Requirements

• Provide technical support to end-users for hardware, software, and network-related issues
• Troubleshoot and resolve desktop support problems, including operating system issues, software installations, and hardware malfunctions
• Assist with the setup and configuration of IT infrastructure, including servers, routers, switches, and firewalls
• Manage DNS and Active Directory services
• Respond to help desk tickets in a timely manner and provide excellent customer service
• Utilize ServiceNow or Remedy ticketing systems to track and document support requests
• Maintain and troubleshoot LAN/WAN connectivity issues
• Assist with software deployments using SCCM
• Configure and maintain network hardware and software, ensuring network security and integrity
• Monitor network performance and troubleshoot network issues

Education & Experience

• CCNA or similar networking certification highly preferred
• High School Diploma or equivalent required; Bachelor's degree preferred
• Strong knowledge of TCP/IP networking protocols and troubleshooting techniques
• Proven experience in desktop support and troubleshooting hardware/software issues
• Familiarity with IT infrastructure components such as servers, routers, switches, and firewalls
• Proficiency in DNS management and Active Directory administration
• Experience working in a help desk or technical support role
• Familiarity with ticketing systems such as ServiceNow or Remedy
• Ability to diagnose and resolve LAN/WAN connectivity issues
• Knowledge of software deployment tools like SCCM