Rafael Esteves

Rafael Esteves has a diverse work experience in the IT industry. Rafael started their career as an intern in Technology Information at Nextel Telecomunicações in 2005, where they participated in the development of projects and modules for commercial systems. Rafael then joined Portugal Telecom as an intern in Analysis and Systems Support from 2003 to 2005, where they provided support, analyzed infrastructure requirements, and implemented systems.

In 2006, Rafael joined Telefônica Brasil as an Analyst, initially working as an Analyst of Business Intelligence. Rafael was responsible for creating applications, analyzing data, defining development standards and best practices, and preparing project schedules and management reports. Later in their career at Telefônica Brasil, Rafael took on the role of Systems Analyst, where they supported the intelligent mobile telecommunication network, administered voice and data systems, and implemented modules for intelligent telecommunication networks.

In 2013, Rafael joined Verint as a Senior Support Analyst, where they provided support and maintenance for the legal interception system, managed a portfolio of national and international clients, and presented projects and new products to clients.

From 2017 to 2018, Rafael worked at Qualirede as a Senior Project Manager, supporting health management systems, manipulating patient records, and gathering technical requirements for project feasibility.

In 2018, Rafael moved to Nextel Brasil as an IT Professional, responsible for sustaining systems and network modules. Rafael also managed a team of three people and executed the prioritization planning for the team's work.

Most recently, Rafael has been working at Mobileum as an IT Consultant since 2019. Their responsibilities include managing Revenue Assurance systems for telecommunication companies, leading a 24x7 support team, providing maintenance and support for critical systems in the commercial area of Telecom, and ensuring performance indicators, quality of deliveries, and system migrations are met.

Rafael Esteves has a diverse education history. Rafael completed their undergraduate education from 2000 to 2004 at Universidade Presbiteriana Mackenzie, where they earned a degree in Sistemas de Informação (Computer Science). Rafael then pursued further education and completed a Pós Graduação (Postgraduate) in Administração e Negócios (Administration and Business) from Universidade Presbiteriana Mackenzie from 2005 to 2007. Later, in 2017, Rafael obtained a Master of Business Administration (MBA) in Gestão de Projetos (Project Management) from SENAI/SC - Serviço Nacional de Aprendizagem Industrial. Additionally, Rafael has another MBA degree in Gestão de Projetos from SENAI/SC - Serviço Nacional de Aprendizagem Industrial, although the exact start and end years of this program are not provided.