Victoria S.

Victoria S. is an experienced professional in member operations and customer experience, currently serving as Member Operations Manager at Modern Health since July 2021, where significant contributions include hiring and training founding associates for the phone support team and leading key stakeholders towards strategic goal alignment. Previously, Victoria held roles as Member Operations Lead at Modern Health, Senior Customer Experience Agent at Goldbelly, and Patient Support at Galileo, showcasing a strong background in customer support and resource management. Early career experience includes positions at Away as CX Training and On-boarding Lead and CX Associate, where training and customer service excellence were prioritized, as well as a role as Sales Supervisor at Warby Parker, involved in project co-assistance and recruitment initiatives. Victoria holds a degree from York College of the City University of New York.