Arash Bahadoran

Arash Bahadoran has been working in the customer service industry since 2014. In 2021, they began working at ModernLoop as a Customer Operations, where they were responsible for creating Help Center for new business to drive product / built out support processes with a keen focus on improving customer experience. Arash also provided continuous customer support and established customer success plans for over 20 different clients, and successfully optimized the customer onboarding process by efficiently spearheading onboarding policies and procedures. From 2018-2021, Arash worked at Blackberry Cylance as a Senior Product Support Engineer (Tier 3), where they were responsible for resolving day-to-day customer cases by utilizing in-depth technical knowledge, as well as serving as an on-boarding engineer for supporting with the development of new customer tenants', editing license usage, renewing licenses, and sending welcome letter to customers after purchase. From 2016-2018, they worked at Cylance Inc. as a Customer Service Representative / Tier 1 Support / Tier 2 Support, where they managed tickets in queue using Zendesk software, while resolving cases promptly. Arash also demonstrated their technical skills for delivering tier 1 support to customers, answered and addressed clients' questions, noted feature requests, and developed support tickets. In 2014, Arash began their career at Barnes & Noble, Inc. as a Digital Sales Lead.

Arash Bahadoran is currently pursuing a Bachelor's degree in Political Science and Government from Arizona State University, which they are expected to complete in 2022. Arash previously obtained an Associate's Degree in Political Science and Government from Saddleback College in 2015. Before that, they attended Aliso Niguel High School. Additionally, in April 2022, Arash obtained two certifications from LinkedIn: Business Fundamentals for Customer Success Managers and Customer Success Management Fundamentals.