Michelle Gutierrez

Michelle Gutierrez has five years of work experience, beginning in 2015. Michelle began their career as an Operations Analyst at Jupiter Global de Colombia, where they maintained excellent working relationships with customers by efficiently responding to inquiries and complaints concerning work orders, invoices and shipments. Michelle also coordinated and supervised shipments from the port of origin to end-user and scheduled daily and weekly routes. In 2018, they moved to GLT Logistics as a Logistics Analyst, where they coordinated shipping requests for expedited delivery and documented accurately to ensure correct billing. Michelle also pursued resolutions to achieve complete customer satisfaction, including tracking down hard-to-find merchandise at diverse locations. In 2020, Michelle worked as an Operations Analyst at GCA Global Cargo Alliance Corp., where they contacted carrier representatives to make arrangements and to issue instructions for shipping and delivery of materials. Michelle also prepared documents, such as work orders, bills of lading and shipping orders to route materials. Michelle also worked as a Sales Account Executive at Carnegie Oceanic Inc., where they contributed to the growth of the entity, through loyalty, satisfaction, and customer acquisition. Michelle established and strengthened business relationships with clients who were active in the database, through solutions and products that best meet their current needs. Michelle also closed a business for over USD 10. Currently, Michelle is working as a Customer Experience Associate at Modloft, where they handle customer calls and responds to queries about services, product malfunctions, promotions and billing. Michelle also works to address all customer concerns with regards to their orders in a timely and effective manner, and handles advanced issues related to shipping damages, defects and logistics delays, with a calm, knowledgeable and professional approach.

Michelle Gutierrez attended Universidad EAFIT from 2010 to 2015, graduating with a degree in Negocios Internacionales.