Remote Customer Support - Traditional Chinese - Music Streaming (3429)

Have you created the perfect music playlist? Apply to this opportunity today!

ModSquad has partnered with a top music streaming service and we are currently seeking music-lovers and experienced Customer Support Representatives to join our team.

This is a fully remote opportunity and as a member of this team, you will respond to customer inquiries via inbound web messages in Chinese.

Please note: In order to ensure adequate proficiency, qualified applicants will be required to complete language assessments in Chinese and English.

Orientation Hours, Production Hours and Project Commitments (All times in Pacific Time):

• 40 hours per week are required for the 4-week orientation and nesting period.
• Orientation: 3 days, 5 AM - 2 PM
• Nesting: 15 days, 5 AM - 2 PM
• Production: Daily, 8 AM - 5 PM
• If you need help making the time zone conversion, this is a great tool: https://www.worldtimebuddy.com/. Just use 'Sacramento, California' as your first location and select your location to convert the Orientation, Nesting, and Production hours to your local time.
• Project Commitments: 25 hours per week (8 hours are required on Saturday and/or Sunday). 90 days (as needed by ModSquad)

Who Are You?

• You have strong desire to create a unique experience for each individual customer.
• You truly enjoy providing exceptional Customer Support and can quickly identify all/any issues the customer may have.
• You've provided Customer Support via inbound web messages in the past.
• You've provided web messaging support to 3-5 customers at the same time.
• You are professional/business level proficient in Chinese and English.

Workspace Requirements

• Dedicated laptop or desktop computer with Windows 10 or above
• Willingness to install MSQ security software and 2FA app on your mobile device.
• Access to a webcam or smartphone capable of taking pictures
• Stable broadband internet connection of 25 MBS or greater
• 8 GB RAM or better
• Dual monitors highly recommended