Karen Palma

Karen Palma has a diverse work experience in various roles and industries. Karen started their career as a Camera Assistant at Al Agua Cinema in 2014, where they worked until February 2016. After this, they joined Liberty Express VENEZUELA as a Bilingual Customer Service Agent from January 2016 to August 2016.

Karen then worked as an Independent Translator and Writer at Freelancer.com from August 2014 to March 2019. During this time, they gained experience in translation and content creation.

In September 2018, Karen joined MoGi Group as a Player Support Agent, providing assistance to players and addressing their queries. Karen continued their tenure at MoGi Group in 2020, but in a different role as a Player Support Agent (Knowledge Specialist). In addition to addressing tickets from players, they also provided internal support and answered colleagues' questions regarding workflows and issues.

Prior to joining MoGi Group in 2018, Karen worked as a Gaming Support Agent at 5CA from April 2019 to January 2020.

Overall, Karen Palma has a strong background in customer service, translation, content creation, and player support.

Karen Palma received their Associate's degree in Business Management with a focus on Marketing and Advertising from the Instituto Universitario de Gerencia y Tecnología, completing their studies from 2012 to 2015. In addition, they obtained an EF SET Certificate from EF Education First in September 2022.