Tuyen Vo

Customer Experience at MoMo (M_Service)

Tuyen Vo has extensive experience in the customer experience and product management sectors, currently serving in a Customer Experience role at MoMo (M_Service) since February 2023. Previously, Tuyen held various positions at Sendo.vn, including Product Owner at SenPay.vn, where Tuyen successfully led multiple product projects involving E-wallet integrations and internal systems while working closely with stakeholders to define business requirements. Tuyen constructed and managed the Customer Experience team at SenPay, implementing processes such as NPS Surveys and addressing customer issues with long-term solutions. Tuyen also pioneered customer service strategies, enhancing customer satisfaction and operational efficiency during tenure as E-Payment Operation Leader. Earlier experience includes roles at Lazada Group, where Tuyen focused on quality assurance in customer service, and at Golmart.vn as a Sales & Marketing Executive.

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MoMo (M_Service)

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MoMo is a leading super app and one of the fastest-growing Fintech companies in Viet Nam with various domestic and international awards in hand. Established in 2007, by end of June 2022, MoMo has had more than 31 million users, more than 50,000 domestic partners; 140,000 payment acceptance points nationwide in partnership with 70 banks and international cards. With such a wide ecosystem, users can use the super app MoMo for all daily activities, anytime – anywhere. Having more than 2000 employees with a headquarter in Ho Chi Minh City and offices in Hanoi and Da Nang, MoMo is geared towards a corporate vision: Bringing equal opportunities to all Vietnamese people in accessing financial products and services. Thereby, MoMo aims to: - Use mobile technology to provide faster, better, and safe payment solutions and financial services to all Vietnamese at a low cost. - Be the super app through which people can satisfy ALL their consumption needs.


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1,001-5,000

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