Tuyen Vo

Tuyen Vo has extensive experience in the customer experience and product management sectors, currently serving in a Customer Experience role at MoMo (M_Service) since February 2023. Previously, Tuyen held various positions at Sendo.vn, including Product Owner at SenPay.vn, where Tuyen successfully led multiple product projects involving E-wallet integrations and internal systems while working closely with stakeholders to define business requirements. Tuyen constructed and managed the Customer Experience team at SenPay, implementing processes such as NPS Surveys and addressing customer issues with long-term solutions. Tuyen also pioneered customer service strategies, enhancing customer satisfaction and operational efficiency during tenure as E-Payment Operation Leader. Earlier experience includes roles at Lazada Group, where Tuyen focused on quality assurance in customer service, and at Golmart.vn as a Sales & Marketing Executive.