Carissa Baca

Carissa Baca currently serves as an Installation Coordinator and Customer Experience Specialist at Monalee, starting in November 2023, where Carissa established the customer experience team and oversees all customer-facing communications. Additionally, Carissa works as a Freelance Marketing Manager, designing websites and implementing SEO strategies since August 2020. Previously, Carissa was a Customer Care Supervisor at Sunrun, leading a team of 16 agents and focusing on high-efficiency customer service for various sectors from March 2021 to November 2023. Carissa's career began at Vivint Solar, where roles included Project Manager, Customer Service Trainer, Customer Service Team Lead, and Customer Service Specialist, showcasing expertise in project management and training development. Carissa holds a Bachelor's degree in Business Administration with a focus on Marketing from Western Governors University.