Mona Lee Solar
Carissa Baca currently serves as an Installation Coordinator and Customer Experience Specialist at Monalee, starting in November 2023, where Carissa established the customer experience team and oversees all customer-facing communications. Additionally, Carissa works as a Freelance Marketing Manager, designing websites and implementing SEO strategies since August 2020. Previously, Carissa was a Customer Care Supervisor at Sunrun, leading a team of 16 agents and focusing on high-efficiency customer service for various sectors from March 2021 to November 2023. Carissa's career began at Vivint Solar, where roles included Project Manager, Customer Service Trainer, Customer Service Team Lead, and Customer Service Specialist, showcasing expertise in project management and training development. Carissa holds a Bachelor's degree in Business Administration with a focus on Marketing from Western Governors University.
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Mona Lee Solar
Powered by AI, Mona Lee is the fastest, most efficient way for homeowners to go solar. Through a direct-to-consumer approach, Mona Lee’s AI-powered self-serve platform transforms the solar buying experience by eliminating non-stop solicitation calls, lengthy design and evaluation processes, and back-and-forth price negotiations that can take up toweeks. With Mona Lee, customers go from quote to scheduling their installation in minutes. Mona Lee was founded by a group of serial entrepreneurs with decades of experience in clean energy. The company is headquartered in Boston, MA and is proud to serve homeowners nationwide.