Jacob Elkins, ITIL® 4

Jacob Elkins has a diverse work experience in the field of ITIL® 4. Jacob started their career at Synergy Solutions as a Customer Service Representative, where they handled inbound and outbound calls for various customers. Jacob then worked at Home Depot as a Merchandising Execution Associate, where they completed merchandising projects and provided training to new associates.

After that, Elkins joined Lyneer Staffing Solutions as a Coordinator, managing a team of 50+ employees and ensuring timely completion of production. Jacob then moved on to Dude Solutions as an IT Solution Specialist/Implementation Specialist, where they managed client implementation projects for IT-related SaaS solutions and provided daily assistance to clients.

Following that, Elkins worked at Samanage as an Implementation Specialist, contributing to the company's employee service management platform and empowering organizations to simplify tasks and automate services. Jacob then joined SolarWinds as an Onboarding Specialist-ITSM, where they trained clients on using the application, configured accounts, and collaborated on implementation projects.

Currently, Elkins is working at Monalytic, a SolarWinds Company, as an Analytics Engineer. In this role, they are responsible for installing, configuring, and customizing SolarWinds modules, providing training to users/admins, and assisting with the configuration of SQL databases and servers.

Overall, Jacob Elkins has gained extensive experience in ITIL® 4, with expertise in analytics engineering, implementation, training, and customer service.

Jacob Elkins, ITIL® 4, has an Associate of Arts degree in General Studies from Rainy River Community College. There is no specific information about the start and end years of their education at this institution. In addition to their degree, Jacob has obtained two certifications. Jacob completed the "ITIL Foundation v4" certification from AXELOS Global Best Practice in May 2019. Jacob also obtained the "Creating a Culture of Service" certification from LinkedIn in May 2022.