Juan Castillo

Juan Castillo is an experienced customer experience professional, currently serving as a Customer Experience Manager at monday.com since September 2021. In this role, Juan delivers impactful presentations, develops communication strategies, and manages sensitive customer interactions with empathy and transparency. Before this position, Juan spent five years at Workable, progressing from a Customer Support Specialist to a Senior Customer Support Specialist and eventually a Customer Experience Advocate, where responsibilities included troubleshooting, managing VIP customer interactions, and contributing to team knowledge bases. Previous roles include a Financial Assistant at MIT Energy Initiative and various member service positions at MSU Federal Credit Union, demonstrating a strong foundation in customer service and support throughout a diverse career. Juan holds a degree in Criminal Justice with a focus on Security Management from Michigan State University.