Austin Gilmore

Austin Gilmore has a diverse work experience spanning from 2015 to 2022. Austin started their professional career as the President and Founder of Greeks Give Back, a philanthropy organization, from September 2015 to May 2017. During this time, they organized and executed a $35,000 build for Habitat for Humanity of Morgan County.

In 2016, Austin worked as the US Promotion Manager at EconomyLoop News from May 2016 to May 2017. Following that, they gained experience as a Sales and Support Intern at ReviewTrackers from May 2017 to August 2017.

From September 2017 to May 2018, they served as a Business Operations Strategist at DriverReach, a modern recruiting and management system for carriers. Here, they helped streamline the process of qualifying drivers for companies.

Austin then joined Gartner, a leading research and advisory company, in May 2018. Austin initially worked as an Account Manager from May 2018 to December 2018, followed by a role as an Account Executive from January 2019 to July 2019.

From July 2019 to September 2019, Austin worked as a Business Development Representative - Mid-Market at Certinia, a Services-as-a-Business platform. Austin later transitioned to the role of Business Development Representative - Enterprise from October 2019 to August 2020.

Starting in September 2020, Austin assumed the position of Customer Success Manager - Portfolio at Certinia, where they were responsible for delivering high-quality services and elevating customer experiences. In November 2021, they were promoted to Customer Success Manager - Commercial II, a position they held until September 2022.

Austin'smost recent experience is at MongoDB since September 2022, where they currently serve as a Customer Success Manager - Enterprise. MongoDB is a developer data platform company that empowers innovators to leverage software and data to transform and disrupt industries worldwide.

Throughout their career, Austin has demonstrated their capabilities in customer success management, business development, operations strategy, and philanthropy.

Austin Gilmore earned a Bachelor of Science in Business, with a focus on Entrepreneurship/Corporate Innovation and Management, from Indiana University - Kelley School of Business. Austin attended this institution from 2014 to 2018.

Following their undergraduate studies, Austin pursued a Master of Arts in Strategic Communication and Innovation at Texas Tech University from 2019 to 2022.

In addition to their formal education, Austin Gilmore obtained several certifications to enhance their skill set. Austin earned the "M001: MongoDB Basics" certification from MongoDB in October 2022. Prior to that, in July 2018, they obtained certifications in "Challenger Sales" and "ValueSelling Framework" from CEB (now Gartner). Furthermore, in September 2017, they achieved the "HubSpot Marketing and Sales Certification" from HubSpot and earned the "Customer Experience Management Certification" from Accredible in July 2017.