Santosh Balasubramanian

Santosh Balasubramanian has a diverse work experience in various roles and industries. Starting in 2007, they worked as an Agile Business Analyst at HCL Technologies until 2010. Santosh then joined Cognizant as a Senior Business Process Consultant from 2012 to 2016. Following that, they worked at Infosys as a Lead Process Consultant from 2016 to 2017. From 2017 to 2020, they worked at Deloitte Australia as a Consulting Manager. In 2020, they returned to Infosys as a Principal Consultant until 2022. Currently, Santosh is a Senior Customer Success Manager at MongoDB, starting from May 2022.

Santosh Balasubramanian obtained a Bachelor of Engineering degree in Instrumentation and Control Engineering from Sri Sairam College of Engineering from 2003 to 2007. Santosh later pursued an MBA at the University of Bradford from 2010 to 2011.

In terms of additional certifications, Santosh Balasubramanian obtained the following:

- Accredited Customer Experience Master (ACXM) from BP Group (est 1992) in July 2020

- Accredited Customer Experience Specialist (ACXS) from BP Group (est 1992) in July 2020

- Foundations of Positive Psychology Specialization from Coursera in July 2020

- Introduction to Human-Centered Design from IDEO in May 2020

- CX Pioneer from Koyopo in April 2020

- Lean Six Sigma Green Belt (ICGB) from ISEL GLOBAL in April 2020

- Professional Scrum Product Owner™ I (PSPO I) from Scrum.org in February 2020

- Pega Certified Robotics System Architect from Pegasystems in October 2019

- Machine Learning for Business Professionals from Coursera in August 2019

- Certified Pega Business Architect (CPBA) from Pegasystems in February 2016