Emily Townsend

Emily Townsend has extensive experience in customer service and project work within the housing sector. Emily has worked at Waitrose as a Customer Service representative from October 2009 to October 2015. Currently, Emily is employed at Monmouthshire Housing Association as a Policy and Project Officer, focusing on internal service reviews and supporting the implementation of MHA's Older Person's Offer. Emily has held various roles such as Income Officer, Housing Projects Officer, Engagement Officer, and Community Investment Apprentice, all contributing to their proficiency in project management and policy implementation.