AJ

Antonio D Forbes Jr.

Senior Director Of Member Service Operations at Monogram Health

Antonio D Forbes Jr. has a strong work history in the call center and customer service industry. Antonio D began their career in 2009 at ConvergentUSA, where they served as a Financial Services Supervisor in the call center for five years. In 2014, they moved on to T-Mobile, working as an FCR 2 Supervisor in the call center for two years. Antonio then joined Sykes Enterprises, Incorporated in 2016, where they held the role of OJT Training Manager in the call center for two years. In 2018, they transitioned to Advance Financial as the Executive Director of Corporate Citizenship, also taking on the position of Employee & Customer Experience Coordinator in the call center. Antonio worked in these roles until 2022. Most recently, they joined Monogram Health, initially serving as a Member Services Supervisor and later as the Director of Member Engagement. Currently, Antonio holds the position of Regional Director of Operations (West) at Monogram Health.

Antonio D Forbes Jr. completed their Bachelor of Business Administration (B.B.A.) degree at Columbia Southern University from 2014 to 2017.

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Previous companies

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Timeline

  • Senior Director Of Member Service Operations

    June 1, 2024 - present

  • Regional Director Of Operations (west)

    April, 2023

  • Director Of Member Engagement

    January, 2023

  • Member Services Supervisor

    May, 2022