Renata Beserra da Costa

Renata Beserra da Costa has six years of work experience. Renata began in 2010 as an Agente de Recursos Humanos at Évora Serviços Administrativos LTDA. In 2012, they moved to Solucoes Servicos Terceirizados, where they worked as an Assistente de Recursos Humanos. In 2014, they joined Catho as a Consultor de Relacionamento, where they were responsible for contacting recruiters, providing support and answering questions about the website. In 2021, they moved to Fidelizar Mais, where they worked as Suporte ao Cliente. Currently, they are working at Monuv as an Analista Customer Success Junior, where they are responsible for managing customer portfolios, handling customer calls, and reviewing open calls. Renata also verifies commitments on Google Agenda and business activities on Pipedrive. In 2022, they moved to InfoJobs, where they are currently working as an Analista Customer Success Pleno. Her responsibilities include managing the B2B customer portfolio to ensure that the customer achieves the expected results with the product and has close monitoring. Renata contacts customers to check the usability of the platform, provides information on how to use it effectively, and holds periodic, weekly, biweekly, or monthly meetings to follow the customer's journey.

Renata Beserra da Costa completed their Graduação in Gestão de Recursos Humanos at Universidade Paulista from 2016 to 2017. Renata also holds certifications from Escola Conquer, including Formando Campeões: Liderança F.C. obtained in November 2022, and Inteligência Emocional 2.0 obtained in March 2022.