Ashley Hart

Ashley Hart has extensive experience in the fields of financial crime prevention and fraud detection. Currently, they serve as the Director of Financial Crime & Fraud Operations at Monzo Bank, where they lead a team of experts in fraud prevention, detection, and investigation. Additionally, they are responsible for setting the bank's strategy and controls for risk management in fraud and disputes, as well as leading the fraud risk function.

Ashley has also held leadership roles in various organizations, including serving as the Chair of the Advisory Board at Cifas, the UK's leading fraud prevention service. In this position, they monitored the operational effectiveness of Cifas and ensured the representation of members' and the public's interests.

Furthermore, Ashley is a Member of the European Fraud Advisory Council at Mastercard, where they contribute their expertise in fraud prevention. Ashley also served as a Non-Executive Director at Stop Scams UK and held the position of Head of Fraud at TSB Bank, where they designed and launched a new fraud strategy, including the Fraud Refund Guarantee.

Earlier in their career, Ashley worked at the Financial Ombudsman Service, where they held various roles, including Head of Casework & Operations. In this position, they were responsible for the day-to-day operational leadership of the ombudsman scheme and implemented successful stakeholder management approaches. Ashley also led the introduction of a "voice of the customer" program, which increased customer satisfaction.

Ashley Hart's education history begins in 2003 when they enrolled at Lancaster University to pursue a Bachelor of Laws (LL.B.) degree with a focus on Law. This program lasted until 2006. Following this, Ashley continued their education at Lancaster University from 2006 to 2007, where they obtained a Master of Laws (LL.M.) degree in International Commercial and Conflict Law.

In 2007, Ashley attended the Inns of Court School of Law for the Bar Vocational Course, earning a Pg.Dip PLS degree in Bar Vocational Course. They then proceeded to Inner Temple in 2008, pursuing a Barrister degree.

In addition to their formal education, Ashley has acquired various certifications. These include the CertCII from the Chartered Insurance Institute, the MInstLM from the Institute of Leadership & Management (ILM), and the Material Risk Taker & Certified Person qualification from the SMCR. However, specific details regarding the dates of acquisition for these certifications are not provided.