Elisabeth Fennell-Connell

Elisabeth Fennell-Connell is an accomplished Customer Service and Experience Director at Moonpig since February 2019, where responsibilities include leading the Customer Service division and enhancing overall customer experience by serving as the 'Voice of the Customer' to the C-Suite. Prior to Moonpig, Elisabeth held the position of Head of Customer Service at StepStone, focusing on B2B and B2C support, and played a key role in mentoring and expanding customer service teams. Elisabeth’s career also includes a tenure as Partnership Services Manager at Jobsite and earlier roles in customer support and hospitality, notably as Assistant Manager at Fuller, Smith & Turner, demonstrating a consistent commitment to delivering high-quality customer service. Elisabeth Fennell-Connell studied at the City of Portsmouth College from 2002 to 2005.