Mike Jakubiak

Mike Jakubiak has extensive work experience in customer support and service operations. Mike most recently held the position of Global Head of Customer Support at Morningstar starting from September 2021. Prior to that, they worked as AVP at Splunk from April 2020. From November 2017 to November 2019, they served as Senior Vice President of Global Services & Support at Mitel, where they successfully stabilized and improved the organization's support and professional services operations. Before that, they were Vice President of Service Operations at Sonus from March 2015 to November 2017, where they established Centers of Excellence and implemented various improvement initiatives. Mike had a similar role as Senior Director - Global Service Desk & Field Engineering Services at Sonus Networks from November 2013 to an unspecified end date. Mike also had leadership roles at Motorola Solutions, including Senior Director of Global Customer Support Operations and Director of Global Technical Support Services. Additionally, Mike served as a Lieutenant Colonel in the US Army Reserve from 1990 to 2010. Mike also held positions at C3i, Inc and NYC Recruiting Battalion.

Mike Jakubiak completed a Bachelor's degree in History from Thomas Edison State University from 2004 to 2005. Prior to that, they studied History at the University of Wisconsin-Madison from 1985 to 1989, although they did not obtain a degree from there. Additionally, they obtained a certification in "A Manager's Guide to Inclusive Teams" from LinkedIn, although the specific month and year of completion are not provided.