Mosaicx
David Araiza is an experienced professional currently serving as an Invited Member of the Global Mental Health Task Force since November 2023. As the Senior Director of Strategic Accounts at Mosaicx since September 2020, David Araiza focuses on aiding customers in their Conversational AI transformation. Previous roles include Director of Strategic Accounts in both the CX Portfolio and Enterprise Collaboration sectors at West Technology Group, LLC., and as an Enterprise Account Director at Nextiva. David Araiza's career began as a National Account Manager at West Technology Group, LLC., following various positions in account management and event coordination at Genesys Conferencing and Octagon. David Araiza holds a Bachelor of Arts degree in Spanish, Education Studies, and Latin American Studies from DePauw University and a Master of Education in Secondary Education and Teaching from DePaul University.
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Mosaicx
Mosaicx is a cloud-based product that uses conversational AI, machine learning and natural language processing technologies to automate interactions with customers and employees. Its IVA technology delivers fast, easy, personalized service through industry-leading voice recognition and digital messaging capabilities, creating positive interactions that drive improved customer and employee satisfaction. Mosaicx makes conversational AI surprisingly simple.