IT Senior Manager

Sr. Manager of Information Technology

Canaan, CT 06018

Job Summary:   The Sr. Manager of Information Technology is responsible for security and service delivery quality and timeliness. The Sr. Manager of Information Technology is the connection point between the IT strategy and the daily operations. This position requires daily in-person interactions with staff and business partners; this is not a hybrid or remote position. The position is based in Canaan, CT, and requires travel to our offices in NY and NJ when necessary.

Schedule:

Monday through Friday, 9:00 am - 5:00 pm (on-site)  and Saturdays, 10:00 am - 12:00 pm (remote)

Your Role:

• Primarily concerned with security and service delivery life cycle. Guarantee the SLA standards within the business
• Maintain service catalogs and knowledge bases up to date. Have a comprehensive ITIL understanding.
• Strong understanding of compliance and regulations for healthcare HIPAA, HITECH, and PATRIOT.
• Support and audit the ‘Zero Trust’ security model to safeguard all company assets and Identities.
• IT Risk Management: Identify and mitigate risks based on Microsoft's recommendations. Help mitigate the impact on the organization’s operations, reputation, or compliance. Develop risk management strategies and implement controls to minimize risk exposure.
• Perform monthly incident drills with the service desk team. Guarantee that the IT team understands the possibilities of attacks and learns how to react quickly. Prevent vulnerabilities using the vulnerability score (minimum 70%). Perform Monthly exercises for disaster and measure teams’ awareness and performance. A clear understanding of when to act and what actions are the priorities.
• Disaster Recovery: Maintain business continuity and disaster recovery plans, ensuring the organization can recover quickly from IT disruptions and minimize downtime.
• Technology Evaluation and Adoption: Evaluate new technologies and IT solutions to assess their potential benefits and impact on the organization. Make recommendations for technology adoption and implementation based on business needs and requirements.
• Performance Monitoring and Optimization: Monitor the performance of IT systems and infrastructure, identifying areas for improvement and optimization. Implement measures to enhance system performance, reliability, and efficiency.
• Continuous Improvement: ITIL good practices – help to continuously review and improve IT processes, procedures, and systems to enhance efficiency, effectiveness, and user satisfaction. Solicit stakeholder feedback and implement changes based on lessons learned and best practices.
• Compliance and Governance: Ensure compliance with relevant laws, regulations, and industry standards governing HIPAA IT operations and data management in the healthcare domain. Maintain documentation and evidence of compliance with audits and regulatory requirements.
• Engage on Calls to resolve complex problems (Command Center), focus on one single channel for communication, and explore ways the IT department can enhance service delivery.
• Contribute, communicate, and participate in ongoing IT initiatives affecting customers and scrutinize the efficacy of communication channels. Daily call transition – be consistent, maintain daily calls, and initiate day operations and strategies. Dispatch, follow up on existing tickets, and request updates for reassignment. Pinpoint and capitalize on readily achievable objectives within current tickets and summarize changes that propel progress.
• Manage ISP, phone, and cyber security providers, including new product rollouts.
• Monitors and evaluates the delivery of customer support for the customer base across the various offices.
• Update all process documentation as needed following ITIL recommendations.
• Participate in Business Continuity and Disaster Recovery planning as required, focusing on technical improvements to reduce Recovery Time Objectives (RTO).
• Assists with the design of Network systems and data architecture.
• Assists with integrating new data technologies and systems into existing IT infrastructure (SharePoint, Azure AD/On-Prem AD, JavaScript, ServiceNow, EHR SQL Database, Salesforce, Sage Intacct, Greenhouse, Docusign, and RingCentral).
• Provide robust technical implementation for strategic and tactical activities, including technology software and tools to support our growth.
• Anticipate information technology challenges and project management accordingly.
• Meet with stakeholders to discuss our information technology infrastructure during due diligence meetings.
• Manages and organizes IT-related resources and projects, establishes performance expectations, and monitors results. Guide IT professionals/contractors and other staff within the organization.
• Works to ensure optimal performance of the organization’s technological infrastructure (networks and computer systems).
• Develops and deploys plans for new technology and platform implementation.
• Ensure smooth delivery and operation of IT services by monitoring systems performance.
• Have a hands-on approach – I.e., receiving and transporting equipment, labeling, installing, wiring, organizing hardware and cables, etc. – with flexibility and availability to travel and off-hours interventions when necessary.
• Complete routine audits of services provided to ensure the quality of performance. Report on monthly metrics for IT-related operations.
• Comply with all federal, state, and accreditation regulatory requirements.

Qualifications:

Education and Experience

• 7+ years of experience working in IT operations, supervising IT projects, and overseeing information technology projects
• 3+ years of experience in management positions
• Demonstrable experience in operating and engineering an IT Infrastructure function delivered by internal teams and outsourced partnerships
• Bachelor’s degree in Information Technology, Computer Science, Information Systems, or a related field is a plus
• Excellent understanding of computer systems, security, network and systems administration, databases and data storage systems, and telecommunications systems
• AZ900/SC900 Certification required. ITIL V3/V4 Certification preferred.
• Strong knowledge of project management principles

Skills and Abilities          

• Knowledge of Cisco Meraki Technologies
• Knowledge of Eaton UPS Systems and Networks
• Proficient in SQL, Python, and Database Architecture preferred.
• Proficient in the administration of ServiceNow and Salesforce preferred.
• Excellent technical knowledge of infrastructure disciplines spanning Hosting, Public Cloud, Network, End User Compute, and Security.
• Individuals should be “solutions-oriented,” working towards the common goal of our company.
• Strong planning and organizing skills, including managing several work streams simultaneously, and excellent analytical and problem-solving skills.
• A process-oriented individual with solid skills who has the flexibility to thrive in a fast-paced, dynamic organization with varying levels of technical complexity.
• Ability to learn quickly with a “can do” attitude to turn challenges into opportunities.
• Flexible to work non-standard hours to support on-call escalation issues 24x7 when the situation demands.
• Strong interpersonal skills and ability to effectively communicate with teams across the entire organization
• Ability to work both independently and collaboratively as necessary.
• Strong oral and written communication skills. Excellent organization and time management skills.
• Metrics-driven approach
• Understanding of ethical boundaries

Compensation:

The base rate of pay for this position is $100,000 - $125,000 per year. Actual pay is determined based on a number of job-related factors, including skills, education, training, credentials, experience, scope and complexity of role responsibilities, geographic location, performance, and working conditions.

Benefits:

• Comprehensive benefit package
• Paid Time Off (which increases after 1 year with Mountainside)
• Paid holidays, including a Multicultural Holiday
• 401(k) with employer matching
• Free meals while working on the Canaan campus
• Monthly $75.00 wellness reimbursement. Our Wellness Reimbursement benefit is meant to encourage employees to engage in productive self-care to avoid burnout and compassion fatigue.

About Mountainside:

Mountainside Treatment Center is a dynamic, fast-paced and growing recovery facility that values innovation and an obsession with providing Best in Class service to our Clients. Founded in 1998, we are a leading behavioral healthcare provider dedicated to treating alcohol dependency and drug addiction. Accredited by The Joint Commission and CARF for its high standards of care, Mountainside seeks out passionate and talented individuals to join its staff. We believe that every employee, regardless of position, plays a vital role in our success.

Here at Mountainside Treatment Center, we strongly prefer all employees to be fully vaccinated for COVID-19 (including regularly scheduled boosters) and the Flu as recommended by the CDC.

Mountainside is an equal opportunity/affirmative action employer and strongly encourages the applications of women, minorities, and persons with disabilities.