Mova
Cassandra Pither is an experienced professional in customer experience management, currently serving as Head of Customer Experience at Mova since June 2016, where responsibilities include ensuring quality across customer-facing programs and leading the customer vulnerability strategy. Prior to Mova, Cassandra held various positions at Vue Entertainment from August 2007 to May 2016, culminating in the role of Customer Service Manager, overseeing the customer services budget and outsourced call center operations. Additional roles included Customer Service Coordinator and Operations Manager, managing daily cinema operations and training staff. Cassandra holds a Level 5 Diploma in Management and Leadership from the Chartered Management Institute, along with education from the University of Winchester and Langley Grammar School.
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Mova
Mova is wholly owned by EE, Three, Virgin Media O2 and Vodafone - the UK’s mobile network operators. We identify the challenges involved in delivering nationally important projects, and develop and implement effective solutions. We are trusted partners for complex programmes with both public and private stakeholders. Mova is the operating brand of Digital Mobile Spectrum Limited (DMSL).