Dmitry Dyagilev

Dmitry Dyagilev has a diverse work experience spanning several companies and roles. Dmitry started their career in 2011 as a Support Engineer at Shamrock Mobile, where they maintained web, SMS, and IVR services. In 2012, they joined Parallels as a Junior Support Engineer, troubleshooting Parallels Plesk Panel and other components. Dmitry then moved up to the role of Support Engineer, supporting various Parallels products and handling system administration and network troubleshooting. In 2014, Dmitry became a Senior Support Engineer, focused on configuring and troubleshooting Parallels Operation Automation infrastructure.

In 2015, Dmitry joined Odin as a Senior Team Leader, where they played a crucial role in coordinating a Technical Support Department with over 50 members and managing complex projects and escalations. Dmitry also carried out tasks such as budget planning, quality audits, and improving internal procedures.

From 2017 to 2019, Dmitry worked as a Global Support Operations Manager at CloudBlue, where they provided leadership and supervision to a geographically distributed support department. Dmitry aligned business functions with company strategy and managed vendors, staffing, KPIs, and customer experience.

In 2019, Dmitry became a Business Operations Manager at Datacom, leading a cross-regional outsourcing project and managing customer relationships, project risks, and resources. Dmitry designed processes and procedures for a new delivery model to ensure high-quality services.

Most recently, Dmitry joined Movavi in 2020, first as the Head of Customer Care and then as the Director of Operations. Dmitry led a geographically distributed international Customer Care team, participated in company strategy planning, and conducted PnL analysis.

Overall, Dmitry has demonstrated strong leadership, project management, customer care, and technical support skills in their various roles throughout their career.

Dmitry Dyagilev began their education in 2005 at Novosibirsk State Technical University (NSTU), where they pursued a degree in Information Security Specialist with a focus on Computer and Information Systems Security/Information Assurance. Dmitry attended NSTU until 2010 when they completed their undergraduate studies.

In 2010, Dmitry enrolled in the Siberian State University of Telecommunications and Information Science to pursue a Master's degree in Computer Systems Networking and Telecommunications. Dmitry successfully completed their studies in 2012.

During their Master's program, in 2011, Dmitry also had the opportunity to study at Luleå University of Technology as a Master student in Computer Systems Networking and Telecommunications.

In addition to their formal education, Dmitry obtained several certifications to enhance their skill set. In 2019, they received the Azure Concepts certification from Linux Academy. In 2013, they obtained certifications in Windows Server 2008 Network Infrastructure, Configuring (70-642), Windows Server 2008 Administrator (70-646), and Red Hat Certified System Administrator (EX200).

There is a certification mentioned, Windows Server 2008 Active Directory, Configuring (70-640), but no information is provided regarding its institution or the specific date of obtaining it.