Associate Business Analyst (salesforce) - Engineering, Bangalore, India

THE COMPANY

MPOWER’s borderless loans and scholarships enable students from around the world to realize their full academic and career potential by attending top universities in the U.S. and Canada. 

As a mission-oriented fintech/edtech company, we move extremely quickly and leverage the latest technologies, global best practices, and heavy analytics to tackle one of the biggest challenges in financial inclusion. We’re backed by over $150 million in equity capital from top global investors, which enables fast growth and provides our company with financial stability and a clear path to an IPO over the coming years.

Our global team is composed of former management consultants, financial service and technology professionals, and other experts in their respective fields. We work hard, have fun, and believe strongly in our cause. For us, MPOWER’s mission is personal.

As a member of our team, you’ll be challenged to think quickly, act autonomously, and constantly grow creatively in an environment where fast change and exponential growth are the norm. Ideation and implementation happen very quickly. We value feedback and emphasize personal and professional development by providing the resources you need to further your skills and grow with the company. MPOWER is committed to cultivating your strengths and curiosity and helping you make an immediate impact.

MPOWER has been named one of the best fintechs to work for by American Banker for the past 5 years in a row. We are honored to be nominated by multiple agencies and publications for our leadership in Tech, diversity, and social impact. We pride ourselves on being a “growth company for grown-ups,” where there are no pool tables but rather great health, education, and maternity/paternity benefits instead. Our team diversity has been recognized as well; we’re one of the most diverse workforces in the world in terms of nationality, gender, religion, age, sexual orientation, and educational background.

THIS IS A FULL-TIME POSITION BASED IN BANGALORE, INDIA

THE ROLE 

As a Salesforce Business Analyst, you will support the ongoing development and maintenance of our Salesforce environment. This role involves working closely with stakeholders to gather requirements, design solutions, and ensure the Salesforce platform meets the business needs. Your responsibilities will include, but are not limited to:

• Collaborating with stakeholders to gather and document business requirements for Salesforce projects and enhancements
• Translating business needs into technical specifications and ensuring alignment with Salesforce best practices
• Identifying opportunities for process improvements and automation within Salesforce
• Working with the technical teams to design and configure Salesforce features, including custom objects, workflows, validation rules, and integrations
• Managing the sprints and associated agile ceremonies, including daily stand-ups, sprint reviews, and retrospectives
• Collaborating with the development team to resolve any blockers to  ensure smooth execution of sprints and proactively communicate with business stakeholders ensuring clarity and alignment on project goals and deliverables

THE QUALIFICATIONS

• Bachelor's degree in Business Analysis, Information Technology, Computer Science, or a related field
• 2+ years of experience as a Salesforce Business Analyst or in a similar role
• Experience in the fintech or education finance industry is a plus
• In-depth understanding of the Salesforce platform, including Service Cloud and Marketing Cloud
• Experience with Salesforce configuration, customization, and integration
• Strong proficiency in Salesforce reporting, dashboards, and permission set changes and familiarity with SQL
• Salesforce certifications (e.g., Salesforce Certified Administrator, Salesforce Certified Business Analyst, SFMC Marketing Cloud Admin) are highly desirable
• Strong communication and interpersonal skills, with the ability to work effectively with cross-functional teams

Passion for financial inclusion and access to higher education is a must, as well as comfort working with a global team across multiple time zones and locations!

In addition, you should be comfortable working in a fast-growth environment, meaning a small agile team, fast-evolving roles and responsibilities, variable workload, tight deadlines, a high degree of autonomy, and applying the 80-20 rule for fast turnaround.