Loan Operations Specialist (5:00 Pm - 2:00 Am IST Shift) - Bangalore, India

THE COMPANY

MPOWER’s borderless loans enable students from around the world to realize their full academic & career potential by attending top universities in the U.S and Canada. 

As a mission-oriented FinTech / EdTech company, we move extremely fast and leverage the latest technologies, global best practices, and heavy analytics to tackle one of the biggest challenges in financial inclusion. We’re backed by over $150 million in equity capital from top global investors, which enables our fast-growth and provides our company with financial stability and a clear path to an IPO over the coming years.

Our global team is composed of ex-management consultants, financial services and technology professionals, and other experts in their respective fields. We work hard, have fun, and believe greatly in our cause. For us, MPOWER’s mission of making this mission is personal.

As a member of our team, you’ll be challenged to think quickly, act autonomously, and constantly grow, creatively in an environment where fast change and exponential growth is the norm. ideation and implementation happens very quickly. We value feedback and emphasize personal and professional development by providing the resources you need to further your skills and grow with the company. MPOWER is committed to cultivating your strengths and curiosity and helping you make an immediate impact.

MPOWER has been named one of the Best FinTechs to work for by American Banker for 2018, 2019, 2020, and 2021. We pride ourselves in being a “growth company for grown-ups”, where there are no pool tables but there are great health, education, and maternity/paternity benefits instead. Our team diversity has been recognized as well; we’re one of the most diverse staff in the world in terms of nationality, gender, religion, age, sexual orientation, and educational backgrounds.

THIS IS A FULL-TIME POSITION, BASED IN OUR BANGALORE OFFICE. 

THE ROLE

You’ll be the first point of contact regarding loan processing with our university partners, students, and fund administrators. Your focus will be to own and manage the certification and disbursement process, communicate with university financial aid offices, partner with all business units to implement processes, and successfully manage our loan portfolio. This includes, but is not limited to:

• Managing the end-to-end loan processing and disbursement process for  U.S. and Canada
• Building effective relationships by proactively connecting with universities and servicers to help them process and troubleshoot loan disbursements
• Managing communication with the borrowers to resolve their loan processing and disbursement related queries in a timely and efficient manner
• Auditing loan data periodically to ensure data integrity 
• Proactively identifying and troubleshooting technical gaps in loan processing by tracking and analyzing loan data and closely partnering with the tech team for swift resolution
• Collaborating with MPOWER’s global finance, customer success, and marketing teams to troubleshoot and optimize certification, disbursement, and loan transfer processes

THE QUALIFICATIONS

• Undergraduate degree or higher preferred
• 3+ years of experience working in financial operations 
• Passion for customer service and relationship management with an innate sense of service and empathy for others
• Outstanding written and verbal communication skills in English and comfortable interacting with customers, schools and partners via multiple communication channels. 
• Understanding of banking, lending, financial services or personal finance with the ability to learn and adapt quickly
• Exceptional organizational skills and attention to detail, excellent at documentation
• Proven ability to apply critical thinking to complicated problems for timely and effective resolution
• Passion for excellence: constantly striving to improve professional skills and business operations

A passion for financial inclusion and access to higher education is a must, as well as comfort working with a global team across multiple-time zones and sites!

In addition, you should be comfortable working in a fast growth environment, meaning a small agile team, fast-evolving roles and responsibilities, variable workload and tight deadlines, a high degree of autonomy, and 80-20 everything.