Arnaud Michelin

Arnaud Michelin is a seasoned professional in the travel and hospitality industry, currently serving as the Contact Centre & Operations Manager ANZ at MSC Cruises since August 2023, focusing on operational alignment with global service design. Michelin has a robust background in sales and business development, previously holding the position of General Manager for Australia, New Zealand & South West Pacific at Airline Rep Services, where revenue growth was achieved amidst challenges. Prior roles include Regional Manager for Australia, New Zealand & New Caledonia at Finnair, and various managerial positions at Air France and Norwegian Cruise Line, emphasizing sales, customer service, and team leadership. Michelin possesses educational qualifications in communication and law, complementing extensive experience in operational efficiency, team management, and customer engagement strategies.