Frank Jacobs

Frank Jacobs is an experienced professional with a robust background in digital service delivery and customer support management. Currently serving as the Digital Service Delivery Manager at MSC PSA European Terminal since May 2022, Jacobs previously led the global C4C support team at Atlas Copco, enhancing support services for the SAP Cloud for Customer solution. With a career spanning over two decades, Jacobs has held various leadership positions including Care Manager at Airbus Defence and Space, overseeing customer support engineers and ensuring SLA performance. Early career roles included project management and technical support at companies such as Ericsson and Altran Europe, complemented by a solid educational foundation with a Bachelor of Science in mechanics from Avans University of Applied Sciences.