Sphelele . B Shange

Sphelele B. Shange is a seasoned professional with extensive experience in the telecommunications sector, currently serving as a Senior Product Specialist for Enterprise Engagement Services at MTN Business since July 2019. Prior roles include Specialist positions in Enterprise Mobility and RRU at MTN South Africa, focusing on driving sales, managing partnerships, and enhancing customer service efficiencies. Sphelele's career spans various customer-focused roles at MTN and other companies, complemented by a strong educational background in Commerce and Information Technology Management from institutions like MANCOSA and UNISA. Sphelele holds an Advanced Project Management Certificate from Wits Business School and possesses a deep understanding of product profitability, service recovery, and customer retention strategies.