Vanessa Hannay

VP, Customer Success at Muck Rack

Vanessa Hannay is the VP of Customer Success at Muck Rack. Vanessa has over 10 years of experience in the customer success and service industry.

Vanessa started their career in customer success at ISG, where they were a panelist and startup challenge judge at the Digital Business Summit. Vanessa then went on to Standup Comedy, where they were a speaker and panelist. In May 2019, they joined Muck Rack as the VP of Customer Success.

At Muck Rack, Vanessa is responsible for leading the customer success team and driving customer success initiatives. Vanessa works closely with customers to help them achieve their desired outcomes with Muck Rack. Vanessa is passionate about helping customers succeed and is always looking for new ways to improve the customer experience.

Vanessa Hannay's educational career includes a Bachelor of Science in Marketing from the Alfred Lerner College of Business & Economics at the University of Delaware, as well as a Bachelor of Science in Fashion Merchandising from the University of Delaware. Vanessa also has various certifications from LinkedIn, Coursera, Muck Rack, and Heap.

Vanessa Hannay works with Lee Semel - CTO, Co-Founder, Erica Raphael - VP, People Operations, and Andrew Mercier - Editorial Director. Vanessa Hannay reports to Greg Galant, CEO, Co-Founder.

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Previous companies

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Timeline

  • VP, Customer Success

    January, 2022 - present

  • Senior Director, Customer Success

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